YOUR INFORMATION, HANDLED WITH CARE

This website may collect contact details you choose to provide through inquiry or booking links. That information is used to respond to your request, coordinate services, and improve the website experience.

Information collected

When you submit a form or contact the academy, Flow Academy may collect your name, phone number, email address, and any details you choose to share about class interests, schedule questions, or student needs.

How information is used

Information is used to respond to inquiries, coordinate free trials, support academy communication, and improve the clarity and usefulness of this website. The academy does not sell personal information through this website experience.

Third-party services

Booking and inquiry flows may route through third-party platforms used by the academy. Those services may have their own privacy practices, and users should review them directly when submitting information.

Advertising and conversion measurement

We advertise this academy through Google Ads. When you arrive from a Google ad, Google sets cookies on your browser so we can tell which ads lead to a trial booking or an inquiry. Because our booking page is on a separate address from this site, that identifier is carried across to the booking page so a single visit is not counted twice. We use this only to measure and improve our own advertising — it is not used to build profiles for anyone else, and it is never combined with your text-message consent record. You can opt out of personalised Google advertising at adssettings.google.com.

Text Messages (SMS)

If you give us your mobile number and agree to receive texts, we collect that number and a record of your consent — what you agreed to and when — along with the messages sent between you and the academy, so our staff can see the conversation history and answer you properly.

We use your mobile number only to send you the messages described in our Terms of Service: booking confirmations and reminders, class changes, membership and account notices, and replies from our coaches and front desk.

We do not sell, rent, or share your mobile number or your text message content with third parties or affiliates for their own marketing purposes. The only third party that receives your number is Twilio, the service that delivers the messages on our behalf, and they may only use it to deliver those messages. No mobile information is shared with anyone for marketing or promotional purposes. Text messaging originator opt-in data and consent — the record of your agreement to be texted — is never sold, rented, or shared with any third party or affiliate for marketing or promotional purposes.

Message frequency. Message frequency varies. You receive messages only when something is actually happening — a booking, a class change, or a reply to something you asked us.

Message and data rates may apply. Flow Academy does not charge you for these messages, but your mobile carrier may charge you for messages you send or receive, depending on your plan.

How to stop, and how to get help. You can stop texts at any time by replying STOP to any message, or by asking a member of staff. For help, reply HELP to any message, email connect@flowacademyhq.com, or call (951) 337-3781. See our Terms of Service for full details of the messaging programme.

Contact

(951) 337-3781 · connect@flowacademyhq.com
42425 Jackson Street, Suite C112, Indio, CA 92203